Last updated: October 3, 2026
We want you to love your ring. Here is how returns work in the US and the UK.
30-day returns
You can return an item within 30 days of delivery for a full refund of the item price if it is:
- unworn and in the condition you received it;
- not engraved, resized, or altered at your request;
- returned with its original packaging, ring box, and diamond grading report. If the report is missing, we may deduct the cost of re-grading.
Items we can't take back for a change of mind
- engraved items;
- bespoke designs made to your own specification beyond our standard options;
- items resized or altered at your request (other than our free resize).
For UK customers: under the Consumer Contracts Regulations 2013, the 14-day right to cancel does not apply to goods made to the consumer's specifications or clearly personalized. None of this affects your rights if an item is faulty or not as described.
How to return
- Email dahircusmaan19@gmail.com with your order number within 30 days of delivery.
- We will send you a prepaid, fully insured return label (US and UK) and the return address.
- Pack the item securely in its original packaging and ship it with the label. Keep your proof of shipment.
Please don't ship jewelry back without contacting us first, as it must travel fully insured.
Refunds
Once we receive and inspect your return, we refund you within 14 days to your original payment method. For US orders, duties charged at checkout are refunded with your item where they can be recovered. If you paid with Klarna (UK), Klarna will update or cancel your installment plan.
Faulty or not as described
If your item arrives faulty, damaged, or not as described, contact us right away. We will repair, replace, or refund it and cover return shipping. Manufacturing defects are also covered by our 12-month limited warranty (see our Terms & Conditions).
Resizing
One free resize within 60 days of delivery, where the design allows. Email us to arrange it.